1. What are the
advantages of purchasing a website template?
The major advantage is
price: You get a high quality design for
just $20-$70. You don't have to hire a web
designer or web design studio. Second
advantage is time frame: It usually takes
5-15 days for a good designer to produce a
web page of such quality.
2. What do I receive when
I order a template?
After you complete the
payment via our secure form, then you will
receive a confirmation email with link(s) to
download .zip(s). The .zip file(s) contains
the following: PSD file(s), HTML file(s),
fonts and advanced clipart library.
You will need unzipping
software to open the .zip archive. Windows
users may visit
www.HotScripts.com or
www.WinZip.com. Mac users may visit
www.StuffIt.com.
3. In what formats are
your templates available?
Website templates are
available in Photoshop and HTML formats.
Fonts are included with Photoshop file. In
most templates HTML is compatible with Adobe
GoLive, Macromedia Dreamweaver and Microsoft
Frontpage.
4. What am I allowed and
not allowed to do with the templates?
You may:
- Build a website using
the template in any way you like.
- You may not:
- Resell or
redistribute templates (like we do).
- Claim intellectual or
exclusive ownership to any of our
products, modified or unmodified. All
products are property of content
providing companies and individuals.
- Make more than one
project using the same template (you
have to purchase the same template once
more in order to make another project
with the same design)
5. What is the difference
between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase
means that other people can buy the template
you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase
guarantees that you are the last person to
buy this template. After an exclusive
purchase occurs the template is being
permanently removed from the sales directory
and will never be available to other
customers again. Only you and people who
bought the template before you will own it.
6. Is it reasonable to
make unique purchase of template that was
already purchased before?
Yes. Because there is very
small chance that you will find the same
design on the net. There are more than
3,000,000,000 webpages online now according
to statistics on
www.google.com.
7. Is the license a
one-time fee payment?
Yes, the payment for your
template is a one-time fee without any
additional charges. After purchasing you may
use the template as many times as you need
for one website.
8. Is it possible for me
to pay one price and have access to all
downloads for a certain amount of time?
Sorry, we do not provide
membership based services.
9. I would like to make
payment by company check. Is that possible?
Please use MoneyBookers
payment option. They accept payments by
check
10. Is there any return
policy?
Since our company is
offering non-tangible irrevocable goods we
do not issue refunds after the product is
shipped, which you are responsible for
understanding upon purchasing any article at
our site. Please make sure that you've
carefully read 'sources available' section.
We only make exceptions with this rule when
the product appears to be not-as-described
on a case by case basis in agreement of the
parties concerned. The deadline for any
refund claim is one week after the delivery
date.
11. I ordered a template
but haven't received the download
information.
In this case please
contact our Billing Department via
support chat or e-mail
(billing@template-help.com).
12. I was billed twice. I
received 2 emails from merchant
Make sure that these
charges have different order IDs. If it is
so, contact our billing department.
13. Is it possible to
reactivate my download link if it was
deactivated after 3 days?
Yes. Please contact our
billing department and they will reactivate
your link.
14. I would like to
purchase a template, but it is not available
on the site anymore.
The template has been sold
out for exclusive price. Look for similar
templates in our collection!
15. How can I modify a
template to suit my particular website?
Please visit our
Help
Center Section to get detailed
information.
16. Are your templates
Microsoft FrontPage compatible?
Most of templates come
with HTML that is compatible with Adobe
GoLive, Macromedia Dreamweaver and Microsoft
Frontpage. Please check the 'sources
available' field in the template preview
window.
17. What is Adobe
Photoshop?
Adobe Photoshop is the
world's most popular graphics editing
package. You can find more info about
Photoshop and download a free trial version
at Adobe website.
18. What software do you
recommend for making HTML?
We think that Macromedia
Dreamweaver is the best.
19. How can I modify
flash portion of the template?
You need to use Macromedia
FlashTM to edit animated part of the
template. Please visit the site of the
developer:
http://www.macromedia.com/software/
20. When I try to open
the flash fla file, I get an error
Unexpected file format.
This means that .fla file
is incompatible with your Flash version.
Please install Flash MX to edit this file or
get in touch with our support personnel to
have the file converted to appropriate
version.
21. Can I edit flash
template in Swish?
No. Our flash templates
can be edited only with Macromedia FlashTM
22. Can I change the
pictures on the flash animated website and
put my own pictures instead?
Yes, you can.
23. What is the best
place to find photos/images for modification
of my template?
We recommend you to
purchase images from
www.gettyimages.com.
24. I was wondering if
you could give me the contact info for a
particular designer?
Sorry, our corporate
policy prohibits direct contacts with
contractually oblidged designers.
25. Is it possible to use
your templates to develop websites for my
customers?
Yes. It is perfect for
designers who want to offer their customers
a high-quality design and also save time and
money. Mind that when you purchase the
template with oridnary or exclusive licence
you're entitled to create only one project
(one domain name).
26. Can I put low
resolution thumbnails of templates on my
website for my clients to choose designs?
Yes, of course.